Perceptions of knowledge management processes, strategies, implementation and impact: Biographical influences
نویسندگان
چکیده
منابع مشابه
Strategies of Knowledge and Customer Relationship Management
In recent years, companies have integrated their customer relationship management (CRM) and knowledge management (KM) efforts because they realize that KM plays a key role in CRM success. Both knowledge management (KM) and customer relationship management emphasize the allocation of resources to business supportive activities to gain competitive advantages. The aim of this study is to inves...
متن کاملStrategies of Knowledge and Customer Relationship Management
In recent years, companies have integrated their customer relationship management (CRM) and knowledge management (KM) efforts because they realize that KM plays a key role in CRM success. Both knowledge management (KM) and customer relationship management emphasize the allocation of resources to business supportive activities to gain competitive advantages. The aim of this study is to inves...
متن کاملIDENTIFYING AND RANKING FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF KNOWLEDGE MANAGEMENT
In the developed countries, many organizations are regarded a...
متن کاملIDENTIFYING AND RANKING FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF KNOWLEDGE MANAGEMENT
In the developed countries, many organizations are regarded a...
متن کاملImpact of Knowledge Management Systems on Knowledge Intensive Business Processes
Focusing on Knowledge Intensive Business Processes, we present empirical research into how an organization's Business Process Management Maturity (BPM Maturity) and Knowledge Sharing Culture (KS Culture) can moderate the impact a Knowledge Management System has on Business Process Effectiveness. Current research in the literature has focused mainly on main effects and thus far ignored these int...
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ژورنال
عنوان ژورنال: Corporate Ownership and Control
سال: 2011
ISSN: 1810-3057,1727-9232
DOI: 10.22495/cocv8i3c4p6